Back about 6 months ago I visited the Nordstrom in Bellevue, my goal was pick up a pair of shoes I had purchased over the phone from my go to shoe guy Dylan (who we will talk about later), as well as find a pair of shoes for my husband. I was on a time limit, as my husband hates shopping with a passion, so we split up. I sent him to the mens shoe department to browse and pick a few styles and I quickly went to pick up my sandals. Dylan was ready, he had my purchase all set, of course they fit great, I thanked him for ordering them from another location, he quickly pulled out his iPad and previewed the anniversary sale with me. I told him I had to run as I had a grumpy husband with me, he laughed, until next time we agreed. I headed to the mens shoe department, where the trying on had begun. I love my husband dearly but I have to say that he is probably one of the most annoying customers, that's why I normally buy everything without him, but in this case with dress shoes, he needed to be present. He picked about 5 different styles with my help, the sales associate was great, she didn't have his size in a few, so she brought different options that were similar. He kept on trying half size down etc not once did I feel as though she was annoyed (I sure was lol) Finally about 8 pairs later he settled on a pair of black slip ons. We headed to the cash, the shoes had been marked at $500, she scanned them and began to process the transaction. She then said there was a problem the shoes were marked with a old decrepit sticker as $470 (i didnt even notice and could barely read the price) on the box, so she was going to do a price adjustment and give us a 30 dollar discount. Wow I probably never would have noticed the sticker on the box and further more the shoes were marked at $500 on the floor. Not once in my life time has anyone ever offered to give a price adjustment or honour a price without me pointing it out . She could have discreetly ripped of the sticker but that is not the Nordstrom way!
The one thing that I love most about Nordstrom is their return policy, they don't have one, as long as you have a receipt you can return it. I often purchase things over the phone and I don't have the ability to pick them up for sometimes a month, I've never have to worry about a return, especially with shoes. Dylan always assures me that if they don't work, we just return them. Last Black Friday he ordered 2 pairs of sale boots for me, kept them safe for about a month and they both worked out great. One time my husband bought me a Clarasonic in Chicago in February it was defective and I couldn't get to to a Nordstrom until May, no issues, they took it back no questions asked!
Last year we finally decided to get a Nordstrom credit card, you earn rewards for every dollar you spend. Since having the card we have received 3 $20 Nordstrom notes in the mail that you can use towards any product in the store. Let me tell you I have spent a heck of a lot more money at Holts and The Bay and have only received a few coupons from The Bay that are only valid for a few days and have restrictions.
Stay tuned for my best Nordstrom customer service story...